At Lunavelt, we are committed to providing reliable and transparent shipping services. Below you’ll find detailed information about shipping availability, costs, processing times, delivery estimates, tracking, and returns.
We ship worldwide.
United States: Flat-rate shipping of $7.99 per order
International Orders: Flat-rate shipping of $7.99 per order
Shipping fees are non-refundable once an order has been processed.
Processing Time: Orders are processed within 1–3 business days (Monday–Friday)
Cut-Off Time: Orders placed after 4:00 PM (CST / GMT-6) will be processed the next business day
Weekend Orders: Orders placed on Saturday or Sunday will be processed on the following business day
Note: Processing time does not include shipping transit time.
| Destination | Processing Time | Shipping Time | Total Estimated Delivery |
|---|---|---|---|
| United States | 1–3 business days | 7–14 business days | 8–17 business days |
| International | 1–3 business days | 7–18 business days | 8–21 business days |
Delivery times may vary due to external factors such as weather conditions, customs clearance, or carrier delays.
Shipping Partners
We work with trusted carriers based on destination and package size, including USPS, UPS, FedEx, Royal Mail, and other local courier services.
Eco-Friendly Packaging
Whenever possible, we use sustainable and eco-friendly packaging materials.
Tracking Your Order
Once your order ships, you will receive a confirmation email with tracking information
You can track your order directly via our website using your tracking number
Need help tracking your order?
📩 Contact us at hello@lunavelt.com
For international orders, customs duties, taxes, and import fees are not included in the purchase price and may be charged upon delivery.
These charges are the customer’s responsibility. We recommend checking with your local customs office before placing an order.
Lunavelt is not responsible for customs-related delays.
If your order is missing or delayed:
Report the issue within 48 hours of the expected delivery date
Email hello@lunavelt.com with your order number
Lost or damaged orders: Free replacement of the same item
Carrier delays: We will assist with tracking, but cannot control shipping or customs delays
Refunds are not provided for delays outside of our control.
Reporting Period: 48 hours from delivery to report damaged, defective, or incorrect items
Resolution: Free replacement of the same item
Refunds: Issued only if a replacement is not available (e.g. item out of stock)
Items must be unused, undamaged, and in original packaging
Personalized or custom products are not eligible for return
In rare cases where a physical return is required, items must be sent to our logistics center in China.
Refund Processing:
Approved refunds are issued within 7 business days after the returned item has been received and inspected.
For full details, please refer to our Return & Refund Policy.
We do not charge any restocking fees.
| Return Reason | Who Pays Return Shipping |
|---|---|
| Item defective, incorrect, or damaged | Lunavelt (Free replacement, no refund) |
| Change of mind, wrong order, sizing issues | Not eligible for return |