This Privacy Policy describes how Lunavelt (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lunavelt.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
To provide the Services, we collect personal information from a variety of sources. The information we collect depends on how you interact with us.
In addition to the uses described below, we may use your information to communicate with you, provide the Services, comply with legal obligations, enforce our terms, and protect our rights and the rights of others.
Contact details such as name, address, phone number, and email
Order information including billing and shipping address, payment confirmation, and contact details
Account information such as username and password
Shopping activity including viewed items, cart contents, and wishlists
Customer support communications you choose to share with us
Providing certain information may be required to access some features of the Services.
We automatically collect certain information about your interaction with the Services using cookies, pixels, and similar technologies. This may include device information, browser type, IP address, network connection, and usage behavior.
We may receive information from third parties, including:
Shopify and other platforms supporting our store
Payment processors handling transactions
Advertising and analytics partners using tracking technologies
Any third-party information is handled in accordance with this Privacy Policy. We are not responsible for third-party privacy practices.
Providing Products and Services: to process payments, fulfill orders, manage accounts, arrange shipping, handle returns, and enable reviews
Marketing and Advertising: to send promotional communications and display relevant ads
Security and Fraud Prevention: to detect and prevent fraudulent or malicious activity
Customer Communication: to provide support and improve our Services
We use cookies to operate and improve our Site, analyze performance, and personalize advertising. For details about Shopify-related cookies, see:
https://www.shopify.com/legal/cookies
You can manage cookies through your browser settings. Blocking cookies may affect functionality and user experience.
We may disclose personal information:
To service providers (payment, fulfillment, analytics, customer support)
To business and marketing partners (including Shopify)
With your consent or at your direction
To affiliates or as part of a business transaction
To comply with legal obligations or protect our rights
We do not use sensitive personal information to infer characteristics about you.
Any content you choose to make public (such as reviews) will be publicly accessible. We are not responsible for how others use information you choose to share publicly.
Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. You should review their policies before providing any information.
Our Services are not intended for children under 13, and we do not knowingly collect personal information from children.
We use reasonable safeguards to protect your information, but no system is completely secure. We retain personal information only as long as necessary to provide the Services and comply with legal obligations.
Depending on where you live, you may have rights to:
Access or know what personal information we hold
Request deletion or correction
Data portability
Restrict processing or withdraw consent
Opt out of marketing communications
You can exercise these rights by contacting us. We may verify your identity before responding and will not discriminate against you for exercising your rights.
If you have concerns about our data practices, please contact us. Depending on your location, you may also have the right to lodge a complaint with a data protection authority.
Your information may be transferred, stored, and processed outside your country, including the United States. Where required, we rely on appropriate legal transfer mechanisms.
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
📩 hello@lunavelt.com